iPoint Conflict Minerals Resources

iPCMP User Guide

 

To download the iPCMP User Guide or its license specific extensions, please click on the respective headline below.

 

The User Guide will take you through the following steps:

  • Create Reports
  • Online Storage
  • Customer Requests
  • Supplier Requests
  • General Account Management
iPCMP Basic | User Guide 2.2

This User Guide covers the basic features of the iPCMP

iPCMP Premium | User Guide 2.0

This User Guide covers the additional features of the Premium License

iPCMP Premium Plus | User Guide 2.0

This User Guide covers the additional features of the Premium Plus License

Free Video Tutorial for Basic License users

We have created a series of short video tutorials to help you work with iPoint Conflict Minerals more efficiently.

 

Take full advantage of the Basic Licence
After watching these videos you will be able to take full advantage of the Basic Licence and further reduce the effort that needs to be expended to be Conflict Minerals compliant.

1. Registration

2. Managing Customer Requests

3. Creating Reports

4. Master Data & Preferences

5. Matching a Request

Service Desk

Do you need technical support to use the iPoint Conflict Minerals Platform? Simply login to the Service Desk Conflict Minerals to create and monitor your support requests.
 

Easy access

Simply access the Service Desk by logging in with your SustainHub / iPCMP user credentials:
> Service Desk Conflict Minerals

The iPoint Service Desks

We have moved our technical support to iPoint’s new Service Desks. This online ticket reporting and tracking system gives you easy access to and direct overview of your support inquiries.
Please note that we will no longer process new requests sent via e-mail.
 

Features and benefits of the iPoint Service Desk

Using the Service Desk for Conflict Minerals, you can easily

  • create new support requests in the online portal
  • view the inquiries you have submitted, add comments and track processing status
  • access and search our knowledge base for frequently addressed concerns

> Service Desk User Manual